Terms of Service

These Terms of Service govern your use of the Alivo website and any purchase you make from us. Alivo is operated by [Legal business name — ABN pending], based in Brisbane, QLD, Australia. By browsing our site or placing an order, you're agreeing to these terms, so it's worth a quick read.

1. Who can use this site

You need to be at least 18, or have a parent or guardian's permission, to place an order with us. By using the site you're confirming that's the case.

2. Using our website

You're welcome to browse, shop, and share our site. You agree not to use it for anything unlawful, to try to disrupt or interfere with how it runs, to scrape or copy our content without permission, or to upload anything harmful like viruses or malicious code. We can suspend or refuse access to anyone who breaches these terms.

3. Products, pricing, and availability

We do our best to describe and photograph products accurately, but slight variations in colour, size, or packaging can happen. Prices are listed in Australian dollars and may change without notice, though we'll always honour the price shown at the time you complete checkout. Occasionally a product might be listed incorrectly (a pricing or stock error, for example); if that happens, we'll contact you before processing the order and you can choose to proceed at the correct price or cancel for a full refund.

4. Orders and payment

When you place an order, you're making an offer to buy, which we accept once your payment is processed. We reserve the right to refuse or cancel any order — for example, if we suspect fraud, if stock runs out unexpectedly, or if there's a pricing error. Payment is processed securely through our checkout provider; we never see or store your full card details.

5. Shipping, cancellations, and returns

Shipping timeframes, order cancellations, and your rights if something's wrong with your order are covered in our Shipping & Delivery and Returns & Refunds pages, which form part of these Terms.

6. Your consumer rights

Nothing in these Terms limits or excludes any right you have under the Australian Consumer Law (or equivalent consumer protection laws that apply to you). Where a term in these conditions would otherwise exclude, restrict, or modify such a right, that term applies only to the extent permitted by law.

7. Intellectual property

The content on this site — including text, images, logos, and design — belongs to Alivo or our licensors and is protected by copyright and trade mark law. You're welcome to share links to our site, but please don't copy, reproduce, or reuse our content commercially without asking us first.

8. Third-party links and tools

Our site may link to third-party websites or use third-party tools (like payment processors or shipping trackers) that we don't control. We're not responsible for their content, policies, or performance — it's worth checking their own terms before you use them.

9. Limitation of liability

To the extent permitted by law, Alivo isn't liable for any indirect or consequential loss arising from your use of this site or your purchase, except where that liability can't be excluded under the Australian Consumer Law. Where our liability can be limited, it's limited to resupplying the goods or services, or the cost of doing so.

10. Privacy

How we collect, use, and protect your personal information is set out in our Privacy Policy.

11. Changes to these terms

We may update these Terms from time to time to reflect changes to our business or the law. The current version will always be posted on this page, and continuing to use the site after an update means you accept the changes.

12. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled by the courts of Queensland, unless we agree otherwise in writing.